FAq

For the past seven years, we have been committed to creating luxurious, high-quality jewelry crafted with care, precision, and ethical practices. Our passion for excellence and attention to detail ensures that each piece tells a story of elegance and sustainability. Discover more about our journey, values, and the artistry behind our collections by exploring our brand.

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Sustainability Practices: We source materials responsibly and prioritize eco-friendly production processes to support global artisans.

Read More About Our Ethics

Our Client Advisors are here to assist you with personalized guidance, answering your inquiries, and offering expert advice for your purchases.

You can email us at info.luxiriesboutique@gmail.com during our business hours:
9:00 AM – 7:00 PM CST, Monday through Friday.

We strive to respond to all inquiries within 24 hours.

For a quicker response, or to connect with us directly, please fill out the contact form on our Contact Page.

Let us know how we can help make your experience extraordinary!

At Luxiries Archive, we pride ourselves on using premium materials that reflect the luxury and craftsmanship behind every piece. Below, explore the exquisite materials we use in our collections, from diamonds and gemstones to precious metals and more.

Diamonds

Our diamonds are responsibly sourced and carefully selected for their brilliance and quality.

• Types of Diamonds: We offer natural diamonds and lab-grown diamonds, both certified for authenticity and quality.

• Cut: Each diamond is precision-cut to maximize sparkle and symmetry, including classic cuts like round, princess, and emerald.

• Clarity: We use diamonds with exceptional clarity grades, minimizing inclusions for a flawless appearance.

• Color: Our diamonds range from colorless (D-F) to faint color (G-J), offering a variety of choices for every aesthetic.

• Carat Weight: Available in various carat sizes to suit both statement and everyday styles.

Jade

Jade is a highly regarded gemstone known for its rich history, spiritual significance, and stunning color variations.

• Types of Jade: The two primary types are Nephrite and Jadeite, with Jadeite being the rarer and more valuable form.

• Colors: Jade is most commonly found in shades of green, but it can also appear in hues of lavender, yellow, white, and even black. The most prized jade is a translucent, vibrant green.

• Cultural Significance: Often used in jewelry as a symbol of prosperity, protection, and balance, jade has been cherished for centuries across various cultures, particularly in East Asia.

• Durability: Known for its toughness and resistance to breaking, jade is an ideal choice for both everyday wear and heirloom pieces.

• Finish: Jade is polished to a high sheen to enhance its natural beauty, and it is often carved into intricate shapes, adding to its aesthetic and spiritual appeal.

Gemstones

Our collections feature a vibrant array of precious and semi-precious gemstones, celebrated for their natural beauty and symbolism.

• Precious Gemstones: Ruby, sapphire, and emerald, known for their rich hues and rarity, are hand-selected for their vibrancy and quality.

• Semi-Precious Gemstones: Options include amethyst, citrine, garnet, and aquamarine, offering versatility and charm.

• Cuts and Shapes: From oval to cushion and pear-shaped cuts, our gemstones are polished to perfection.

• Origin: We prioritize ethically sourced stones, with traceable origins to ensure sustainability.

Gold

Gold is at the heart of our collections, offering timeless elegance and durability.

• Solid Gold: Available in 10k, 14k, and 18k, ensuring a variety of options for strength and purity.

• Gold Colors:

  • Yellow Gold: A classic choice with a warm, timeless glow.

  • White Gold: Rhodium-plated for a sleek, modern finish.

  • Rose Gold: Infused with copper for a romantic, blush tone.

• Sustainability: We use recycled gold wherever possible, maintaining ethical and eco-conscious practices.

Sterling Silver

Sterling silver is a versatile and affordable choice for everyday luxury.

• Composition: Made of 92.5% pure silver and 7.5% alloys for enhanced strength.

• Finish: Polished to a high shine and often plated with rhodium for added tarnish resistance.

• Design Versatility: Ideal for intricate designs, from delicate chains to bold statement pieces.

Plated Metals

Perfect for fashion-forward designs, our plated jewelry offers affordability without compromising on style.

• Gold-Plated: A layer of gold bonded to a base metal, offering a luxe look at a more accessible price point.

• Rhodium-Plated: Adds a tarnish-resistant and hypoallergenic finish to both silver and white gold jewelry.

• Durability: While more delicate than solid metals, our plating process ensures long-lasting wear with proper care.

Pearls

Classic and elegant, pearls bring a touch of sophistication to our designs.

• Types: We use freshwater and cultured pearls, prized for their unique luster and shapes.

• Colors: Ranging from traditional white to rose, cream, and even black for modern aesthetics.

• Size: Varied sizes to suit minimalist or bold statement pieces.

Enamel

Enamel is used in select designs to add bold color and artistic flair.

• Process: Hand-applied enamel creates smooth, vibrant finishes that resist chipping.

• Colors: Available in a wide spectrum, from pastel tones to vivid, jewel-like hues.

• Durability: Designed to last, with proper craftsmanship ensuring resilience and shine.

Custom Symbolic Materials

We incorporate unique symbolic materials in our customizable jewelry, offering both aesthetic and personal significance.

• Acrylics and Resins: Used for bold, lightweight designs and intricate detailing.

• Mother-of-Pearl: A natural, iridescent material perfect for accents and intricate designs.

• Wood and Natural Fibers: Featured in select designs to add an organic, earthy touch.

Preserving the beauty of your jewelry ensures it can be cherished for years, even generations. Each category has unique requirements for maintenance and storage. Below, explore detailed care instructions tailored to each type of jewelry we offer:

Fashion Jewelry

Fashion jewelry is designed to be stylish and versatile but requires proper care to maintain its appearance over time.

• Storage: Store in a dry place, preferably in a soft pouch or fabric-lined jewelry box, to avoid scratches and tarnishing.

• Cleaning: Use a soft, dry cloth to gently wipe the surface after each wear. Avoid water, harsh chemicals, and abrasive cleaners.

• Everyday Wear Tips: Remove fashion jewelry before swimming, exercising, or applying beauty products like lotions, perfumes, or hairspray.
  

Pre-Owned and Antique Jewelry

These timeless pieces require delicate care to preserve their historical and sentimental value.

• Storage: Keep each piece in its own fabric-lined box or pouch to prevent scratching or damage. Avoid exposing to direct sunlight or high humidity.

• Cleaning: For most pieces, gently clean with a lint-free, soft cloth. Avoid cleaning solutions unless specified as safe for antiques. Consult a professional jeweler for extensive cleaning or restoration.

• Special Handling: Handle with clean, dry hands. Avoid wearing during activities that may expose the jewelry to chemicals, water, or impact.

  
  Pre-Owned & Antique Jewelry Care Guide

Fine Jewelry

Our fine jewelry and Archive Collection are heirloom-quality pieces designed to last for generations. Each order includes a cleaning cloth and an extraordinary storage box to help maintain the brilliance of your collection.

• Storage: Use the provided storage box to protect pieces from dust, moisture, and accidental damage. Store items individually to prevent scratches.

• Cleaning: Use the provided cleaning cloth regularly to maintain shine. For deeper cleaning, consult a professional jeweler to avoid damaging delicate materials.

• Long-Term Maintenance: Schedule regular inspections with a jeweler to ensure settings are secure and gemstones are in optimal condition.

  
  Fine Jewelry Care Tips

At Luxiries Archive, we take great care in crafting each of our pieces to perfection. Here’s everything you need to know about placing, processing, and handling your orders:

Cancellations and Revisions

Once an order is placed, we begin production immediately to create your customized piece. However, we understand that sometimes revisions may be necessary. For personalized products, gift wrapping messages, or incorrect shipping information (including email, contact address, or shipping details), you have up to 24 hours from the time of purchase to request changes.

If you need to make revisions, please email us within 24 hours at info.luxiriesboutique@gmail.com with your order number and the requested corrections. Once this 24-hour window has passed, your order will enter production, and we will be unable to accept cancellations or revisions.

Processing Time

Each customizable piece is made to order, so please allow 2-3 weeks for production, excluding general packages. After production, we ship your order within 3-5 business days.

• Shipping Confirmation: Once your item ships, you will receive an email confirmation along with a tracking number to monitor your package’s journey.

• Delays: We do our best to ensure timely shipping but cannot be held responsible for delays once your order is in transit. Please keep in mind that mail service delays may occur outside of our control.

Issues with Orders

If you encounter any issues with your order, such as missing, incorrect, or damaged items, please contact our customer support team at info.luxiriesboutique@gmail.com with your order number and any relevant details or photos. We are committed to resolving issues as quickly as possible to ensure your satisfaction.

Order Support

For any questions or concerns regarding your order, our dedicated support team is available to assist you. Simply reach out via email at info.luxiriesboutique@gmail.com, and we will get back to you promptly with the help you need.

At Luxiries Archive, we take your payment security seriously and want you to feel confident while making purchases. Below are the details on how we process payments and the security measures we implement to protect your sensitive information.

Accepted Payment Methods

We offer a variety of secure payment methods to ensure a smooth and easy checkout process:

• Credit Cards: We accept major credit cards, including Visa, MasterCard, American Express, and Discover.

• PayPal: A convenient and widely trusted payment option, allowing you to pay directly from your PayPal account.

When placing an order, your billing address must correspond to the address of your credit card, or we will not be able to process your order.

Payment Security

To ensure that your payment information is kept safe, we implement industry-leading security practices:

• Encryption: All transactions are encrypted using SSL (Secure Socket Layer) encryption, meaning your payment details are securely transmitted.

• Fraud Protection: We partner with trusted platforms like Squarespace and Stripe, which offer advanced fraud protection features to detect and prevent unauthorized transactions before they occur. These platforms use sophisticated algorithms and machine learning technology to monitor transactions in real-time for any signs of fraud or suspicious activity.

• PCI-DSS Compliance: Our payment processors are fully compliant with the Payment Card Industry Data Security Standard (PCI-DSS), ensuring that your credit card information is handled with the highest level of security.

How We Store Your Payment Information

We prioritize your privacy and adhere to strict guidelines when handling your personal and payment details.

• Payment Processing: Squarespace and Stripe process all payments, ensuring that your payment information is never stored on our site.

• No Retention of Sensitive Data: We do not store any sensitive payment data such as credit card numbers on our servers. Payment information is processed directly through PayPal and Stripes secure systems handle the storage of payment information. This minimizes the risk of exposure to unauthorized access.

• Transaction Records: We retain basic transaction records (such as order details and payment confirmation) for processing orders, shipping, and customer support. These records are stored securely and in compliance with applicable privacy regulations.

Customer Privacy & Security

We value your trust and ensure that all personal and payment information you provide is kept private. Our privacy policy outlines how we handle your data, including what information is collected and how it’s used. We never share your information with third parties without your consent, except where necessary for completing your transaction (such as sharing shipping details with our courier services).

We are committed to ensuring that your items are delivered promptly and securely. Please review the following shipping and delivery information to help you understand our process.

Processing Time

• Customizable Items: Since each piece is made to order, customizable jewelry requires 2-3 weeks for production. Once your item is ready, we will ship it within 3-5 business days.

• Standard Items: In-stock, non-customized items typically ship within 3-5 business days after your order is placed. You will receive a confirmation email and tracking number once your order has been shipped.

Shipping Methods

• Domestic Orders: We ship all domestic orders within the United States via USPS. You will receive tracking details via email once your order is shipped so that you can monitor the status of your delivery.

• International Orders: International orders are also processed and shipped via USPS. Delivery times may vary depending on the destination country. Customs fees and import duties are the responsibility of the buyer and are not included in the shipping charges. Delivery delays may occur due to customs processing or other international shipping factors.

More on Shipping

If you have questions about shipping, such as upgrades, special requests, or need more details on international shipping, feel free to contact us directly. We will be happy to assist!

International Shipping Details & Delivery Claims

For our international customers, here’s everything you need to know about shipping delays, lost packages, and how to handle delivery claims.

Lost Packages

If your package is marked as delivered but you haven’t received it, or if it appears to be lost in transit, we advise you to:

1. Contact USPS: For lost items, please contact USPS directly to begin the claims process. They will work with you to locate your package or help with the investigation.

2. File a Police Report (if applicable): In cases where you suspect theft or fraud, please file a police report. This can help with the claims process, particularly for high-value items.

Please note, once an item is marked as "delivered" by USPS, we are not responsible for lost or stolen merchandise.

Delayed Deliveries

During peak seasons (like holidays) or due to service disruptions, delivery times may take longer than expected. Here’s what you should do if your delivery is delayed:

1. Allow Extra Time: In cases of delayed deliveries, please allow an additional 5-7 business days for your package to arrive. Mail services may experience slowdowns, especially during busy times.

2. Check Tracking Information: Always keep an eye on your tracking number to stay updated on the status of your package.

3. Contact USPS: If the delay exceeds the expected delivery time, we recommend you contact USPS to inquire about the status and get more detailed tracking information.

Stolen Merchandise

We understand that receiving a package is an exciting experience, but we also recognize that sometimes packages may be lost or stolen after delivery. Here's what you need to know in case of stolen merchandise:

1. Contact the Shipping Provider:
   If your package has been marked as delivered but you haven't received it, please immediately contact the shipping provider (e.g., USPS, UPS, FedEx) with your tracking number. They may be able to assist in locating the package or initiating an investigation.

2. File a Police Report:
   In the event that your package is confirmed stolen, we recommend filing a police report. This documentation will be helpful for your claims process, particularly for high-value items.

3. Report to Us:
   Although we cannot be held responsible for stolen merchandise, please email us at info.luxiriesboutique@gmail.com with your order details, including your order number and the shipping provider information. We will offer guidance and help with initiating claims, if needed.

How We Handle Stolen Merchandise

As a small business dealing with high-value items, we take steps to minimize the risk of theft during shipping. Here's how we protect both our products and our customers:

1. Shipping Insurance:
   For high-value items, we provide shipping insurance to protect against theft or damage during transit. If your package is lost or stolen, the insurance can cover the cost.

2. Signature Confirmation & Tracking:
   To ensure secure delivery, we may require signature confirmation for high-value orders. This ensures the package is delivered directly to the recipient, reducing the risk of theft.

3. Clear Shipping & Liability Policies:
   We clearly communicate our shipping policies on our website. Once a package is confirmed delivered, it becomes the responsibility of the shipping provider and the customer. We encourage you to review your shipping address and contact details carefully before finalizing your purchase.

We want to ensure that you are satisfied with your purchase. Please review our policy below to understand how we handle returns, exchanges, and warranties.

Final Sale Policy

All sales are FINAL. We do not accept returns or provide refunds for pre-owned and personalized items. This includes any custom jewelry, engraved pieces, and items marked as final sale. Please be sure to review your order carefully before confirming your purchase.

Warranty Information

• Personalized Jewelry Defects: If your personalized jewelry arrives with a defect, please notify us within 7 daysof receiving your order. We ask that you send an email with your order number and photos of the defective piece to initiate a case review.

• Case-by-Case Replacement: Replacements for defective items will be evaluated on a case-by-case basis. Please note that replacement eligibility is not guaranteed.

• What Is Covered: The warranty covers defects in the craftsmanship or materials used for your piece. It does not cover damage resulting from misuse or neglect (e.g., improper cleaning, accidental damage, etc.).

No Returns Policy

• All Sales Are Final: Once an order is placed, it cannot be returned. Each item is carefully packaged and tracking information is provided to ensure its safe delivery. We are not responsible for any incidents that occur after the item has been shipped.

• Lost Packages: If your package is lost after shipment, you must contact USPS directly. We are not responsible for packages once they leave our facility.

• Customer Responsibility: We strongly encourage customers to double-check their shipping details (address, contact information) before placing an order to avoid any errors.

Return Guidelines

We want to make sure you're completely satisfied with your purchase. If there are any issues with your order, please follow these steps:

1. Contact Us Immediately: If you believe there is an issue with your order, reach out to us as soon as possible. Our team is available to assist you.

2. Send an Email: For any defects, please email us with photos of the defective product and your order number.

3. Exchange Eligibility: While we do not accept returns, we will assess the situation and offer a potential exchange or replacement, depending on the circumstances.

At Luxiries Archive, our standard is creating unforgettable experiences, starting with the presentation of your items. From fashion jewelry to luxury collectibles, our packaging is tailored to highlight the quality and care behind each piece.

Packaging Options

We offer three tiers of packaging to suit your needs:

1. Standard Packaging:

   • Included with Fashion Jewelry: Our signature red keepsake boxes, perfect for preserving your jewelry.

   • Luxury Goods: May arrive in original packaging (if pre-owned) or in standard packaging.

2. Signature Packaging:

   • Includes all the elegance of our red keepsake box, enhanced with custom embellishments for a polished, refined look.

3. Premium Packaging:

   • For Fine Jewelry & Luxiries Archive Exclusive Collections:

     • Bold red boxes and wrapping, sealed with an invoice.

     • Includes a Certificate of Authenticity for VIP registration.

     • Engraving services (if applicable).

     • Option for special messaging.

   • For All Other Products: Available as an upgrade during checkout.

Gift Wrapping

Add a personalized touch to your gift!

• Gift Messages:

  • Add a personalized message on the cart page during checkout.

  • Your message will be printed on a white card, enclosed in a luxurious envelope, and placed inside the package.

  • Add option for small blank card, attached to the box with a ribbon, for a handwritten message.

Gift Cards

• Digital Gift Cards:

  • Gift cards start at $20 and can be customized to your desired amount.

  • Delivered via email with a unique code for redemption on any product in our store.

  • Perfect for letting your recipient choose their favorite piece.

• Physical Gift Cards:

  • Available upon request. Packaged in our Signature Packaging and shipped to the recipient’s address.

  • Includes a blank card for a personal message.

    How to Add Gift Wrapping or Gift Cards

    • At Checkout:

      • For gift wrapping, select your preferred message option on the cart page during checkout.

      • For gift cards, add a digital or physical gift card to your order from the "Gift Cards" page.

Data Collection

We value your privacy and ensure your information is handled securely.

• Purpose of Data Collection:

  • Your personal information is used solely for order processing, personalized communication, and providing a seamless shopping experience.

  • Data collected includes your name, address, email, payment details, and any personalization preferences for orders.

• Third-Party Sharing:

  • We do not sell, trade, or rent your personal information to third parties.

  • Necessary information may be shared with payment processors, shipping providers, and trusted third-party services for order fulfillment.

Customer Rights

We respect your rights regarding your personal information.

• Request Updates: You may request corrections or updates to your data.

• Data Deletion: You have the right to request the deletion of your personal data, subject to legal and transactional requirements.

For requests, contact us at info.luxiriesboutique@gmail.com.

Terms and Compliance

We maintain strict compliance with legal and ethical standards to protect our brand integrity and customer experience.

1. Libel and Defamation:

   • We take false and defamatory language against our brand seriously.

   • Legal action may be pursued against any individual or entity making false statements that harm our reputation and impact potential customers.

2. Responsibility for Content:

   • Customers are solely responsible for the content they post regarding our brand.

   • This includes any material or information publicly displayed, broadcasted, or shared on social media, reviews, or other platforms.

3. Prohibited Conduct:

   • Customers agree not to engage in behavior or share content that constitutes:

     • A criminal offense.

     • A violation of applicable laws.

     • An infringement on any third-party rights, including copyright, trademark, privacy, or personality rights.

Compliance Commitment

Our Privacy Policy aligns with relevant legal standards, including but not limited to:

• General Data Protection Regulation (GDPR) for international customers.

• California Consumer Privacy Act (CCPA) for U.S. customers.

• Payment Card Industry Data Security Standards (PCI DSS) for payment processing security.

How We Protect Your Data

• Encryption: All transactions and stored data are encrypted to ensure maximum security.

• Fraud Protection: We implement strict measures to detect and prevent fraudulent activities.

Contact Us

For privacy-related inquiries, email us at info.luxiriesboutique@gmail.com.